Customer Experience & Business

MENTORSHIP & SUPPORT

Because great client experiences build strong, sustainable businesses.


I help creative entrepreneurs and small businesses design authentic, smooth, and thoughtful customer experiences - from the very first inquiry to the final thank-you email.


Together, we’ll look at every needed touchpoint of your business: how you communicate, how you present your offers, and how you manage your time, energy, and clients - so your workflow feels easy, professional, and aligned with you.


Here’s what we can work on:


  • Communication Flow & Client Journey
  • Email Templates & Automatic Replies
  • Onboarding Experience
  • Pricing Transparency, Finance & Boundaries
  • Client Retention & Long-Term Relationships
  • Systems, Tools & Workflow Optimization
  • Tone of Voice & Brand Alignment
  • Crisis & Difficult Client Handling


"Max, what would you do in this situation?"

is a question I get asked a lot of times...

- and honestly, it’s one of my favorites when it comes to other fellow businesses.


Because it means someone cares enough about their business, their clients, and the way they show up.


And that’s exactly what this space is about: creating a business that feels good for both you and your clients.


Whether you’re struggling with tricky emails, unclear processes, or simply want your customer journey to feel more intentional - I’m here to help you build a system that’s warm, confident, and genuinely human.

60-MINUTE SUPPORT CALL

Let’s tackle what’s currently holding you back - together.


In this one-hour session, we’ll dive into your most urgent issue, find a better solution, and make sure it won’t happen again.


Please follow the steps on this page to set up your call and answer the questions as accurately as possible.

Let’s Build What Lasts

Fast growth isn’t always bad - but it’s not always sustainable either.


What truly matters is building something that lasts.


Together, we’ll uncover your strengths - where you shine brightest and where your energy might be better invested elsewhere. We’ll create a foundation that feels steady, aligned, and true to you.


Because good things take time. And just like Rome, your business wasn’t built in a day.


My mentorship packages are here to help you find what genuinely works - for you, your clients, and your goals.


You don’t need to change who you are to succeed.


You just need a strategy that fits you - and that’s exactly what we’ll build together.

Focus & Flow



  • 1x 3-Hour Zoom Call
  • Ideal for 1-3 topics
  • Detailed prep-questionnaire plus moderate post care
  • Usable within 3 months of booking




Starting at CHF 1'000

Business Booster



  • 6x 2-Hour Zoom Calls
  • Ideal for 3-5 topics
  • Detailed prep-questionnaire plus moderate post care
  • Usable within 6 months of booking
  • Includes my full 100+ page workbook



Starting at CHF 3'000

Deep Dive Mentorships



  • 12x 2-Hour Zoom Calls
  • Ideal for more in-depth work across 3-10 topics
  • Detailed prep-questionnaire plus moderate post care
  • Usable within 12 months of booking
  • Includes my full 100+ page workbook


Starting at CHF 5'000

All-Inclusive Overhaul


  • 20x 2-Hour Zoom Calls + 6x 30-minute slots for urgent discussions
  • Ideal for more in-depth work across 5-15 topics or a full business brush-up & overhaul
  • Detailed prep-questionnaire plus moderate post care
  • Usable within 18 months of booking
  • Includes my full 100+ page workbook


Starting at CHF 10'000

BOOK YOURSELF A DISCOVERY CALL

“Max was a huge help in developing our media kit and rate sheet. She took the time to explain everything to us and gave us really useful tips. Now, as influencers, we can confidently offer our clients the right packages and feel more secure and taken seriously during negotiations. Since working with Max, we’ve been closing significantly more deals - and at higher prices.”

Customer Experience & Business Mentorship with Max


Building a business that feels like you - and runs with ease - starts from the inside.


My mentorship and business support are designed for creative self-employed people & entrepreneurs who want to strengthen their client experience, improve their systems, and communicate with clarity and confidence.


Together, we’ll refine how you work and how your brand feels to others — so you can create meaningful connections and sustainable success.

Communication Flow & Client Journey


Your client experience starts long before they sign a contract. I’ll help you design a seamless, well-thought-out communication flow - from the first message to the final delivery. We’ll look at your touchpoints, timing, and tone to make sure every interaction feels intentional, aligned, and easy for your clients to navigate.

Email Templates & Automatic Replies


Let’s take the stress out of your inbox. Together we’ll create templates and automatic responses that sound like you - personal, clear, and professional. The goal is to save time while maintaining warmth and authenticity, so your clients always feel supported and informed.

Onboarding Experience


A smooth onboarding process sets the tone for everything that follows. I’ll help you structure your steps, documents, and communication so clients feel guided, confident, informed and excited from day one. You’ll leave with an onboarding workflow that’s both efficient and beautifully branded.

Pricing Transparency, Finance & Boundaries


Money conversations don’t have to feel uncomfortable. We’ll work on how to communicate your value clearly, set healthy boundaries, and ensure your pricing structure supports your long-term business goals. This part is all about sustainable finances and confidence in your worth.

Client Retention & Long-Term Relationships


Happy clients come back - and bring their friends. I’ll help you build a thoughtful post-project flow that keeps your brand top of mind and nurtures genuine relationships. We’ll explore how to stay in touch in a way that feels natural, not salesy.

Systems, Tools & Workflow Optimization


Behind every calm and confident entrepreneur is a system that works. I’ll help you streamline your tools, workflows, and project management so you can spend less time organizing and more time creating. Think clarity, structure, and flow - without losing your personal touch.

Tone of Voice & Brand Alignment


Consistency builds trust. We’ll refine your brand tone so every message - whether in an email, caption, or proposal - sounds like you. This includes defining your communication style, wording, and emotional tone, ensuring every interaction strengthens your brand identity.

Crisis & Difficult Client Handling


Even with the best systems, tricky situations can happen. I’ll guide you on how to communicate during tense or emotional moments - setting boundaries with grace, protecting your energy, and finding solutions that feel professional and human.

I'M MAX,

YOUR BUSINESS BESTIE & FANGIRL

 

I’m the heart and soul behind MaxwellArt Photography and someone who’s always been obsessed with what makes experiences feel effortless, authentic, and human.


Before diving full-time into photography, I worked in communication and customer experience for national & international brands, shaping how they connect with people and create trust via different strategies and channels.


Now, I bring that same strategic insight to creative entrepreneurs and small businesses - helping you build systems, experiences, and relationships that actually feel good for both you and your clients.


BOOK YOURSELF A DISCOVERY CALL

Small note before we dive in:


Let’s keep it real for a second: I’m not a licensed financial advisor, communication specialist, or business therapist (though I’ve definitely had my fair share of “coach moments” with clients).


What I share comes from experience - years of building a creative business from scratch, learning what works, what doesn’t, and what keeps you sane in the middle of it all.


Everything I teach or suggest is based on real-life practice, not textbook theory.


My focus is to help you understand your own flow, build systems that feel right for your personality, and communicate with confidence.


Think of me as that business-savvy friend who’s been through the chaos and figured out how to make it work - not someone handing you a one-size-fits-all formula.

I Don’t Offer Photography Mentorships


I get asked this a lot, so I just wanted to answer it here as well:


I don’t offer mentorships on photography itself. Why? Because photography as art is deeply subjective.

There’s no one “right” setting, preset, or formula that works for everyone.


What works for me might not work for you - and copying someone else’s technical choices rarely helps you grow your own creative voice.


But here’s the good news: if you work with me, you’ll still learn exactly how I photograph… just in a different, much more powerful way.


My mentorship is all about the intention behind my work, the strategies I use to craft an unforgettable customer experience, and the systems I’ve built to run a creative business sustainably.


You’ll gain insights that go far beyond camera settings - things that shape your approach, your client relationships, and your creative freedom.


In short: I won’t teach you what buttons to press. I will teach you how to think like a professional creative business owner - and that knowledge is worth more than any preset.